How can we help you
Some of our common concerns are here. Check them out and if you steel have any questions, please contact us.
Common questions
How long does it take for my order to arrive?
What is your return policy?
Do you offer international shipping?
What happens if what I ordered is out of stock?
Where do you ship?
We ship worldwide! Delivery times vary by destination and are estimated from the date of dispatch:
🇺🇸 USA — 2–10 business days | Free shipping on all orders
🇲🇽 México — 7–12 business days | Free shipping on orders $75 USD+
🇨🇦 Canada — 8–12 business days | Free shipping on orders $100 USD+
🇪🇺 Europe — 8–16 business days | Free shipping on orders $100 USD+
Delivery times are estimates and may vary due to customs processing or carrier delays. Many orders arrive sooner than expected!
Our return policy allows for returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition with tags attached. Please retain your receipt or order confirmation for proof of purchase. Certain exclusions may apply, such as personalized or custom-made items.
Yes, we do offer international shipping. Additional charges may apply depending on the destination. Please contact our customer service for more information regarding international shipping rates and delivery times.
Due to high demand, occasionally some of our products do go out of stock. We are constantly monitoring our stock levels, and we usually expect to replenish any product line within a couple of weeks. If you have placed a pre-order for an item that is out of stock and it looks like it will take longer than expected to get it to you, we will let you know and offer you the option of a full refund.
We ship to México, USA, Europe and Canada.